For purchases made online, refunds and exchanges are accepted within 21 days of the purchase date. For purchases made in-store, refunds are accepted within 7 days of the purchase date and exchanges are accepted within 21 days of purchase date. Refunds and exchanges may be rejected if any of the following conditions for your item(s) are true.
- Shows signs of use.
- Is not in original packaging.
- Was sold at a discounted price.
- Was sized, modified and/or engraved.
- Is a custom design.
- Is a special order.
- Is an estate piece.
- Is a gift card, battery, watch band or ring guard.
Refunds (if applicable)
Once your returned item(s) is received and inspected, we will notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
Once your returned item(s) is received and inspected, we will notify you of the approval or rejection of your exchange. If approved, then you will be allowed to exchange the item(s) for other item(s). If after the exchange you are still owed a credit, you will be issued store credit in the form of a gift card. Gift cards are valid for 5 years from the date issued. If your store credit is not used within 5 years it is terminated and your funds will no longer be redeemable.
Sale items (if applicable)
Only regular priced items may be refunded, any item sold at a discounted price may not be refunded.
Customized items (if applicable)
Any custom or modified item is not eligible for a refund or exchange. This included designs, custom designs, custom modifications, C.A.D.s (Computer Aided Designs), and any item that was sized or engraved. If an item was modified in anyway at your request it is not eligible for a refund or exchange.
Shipping (if applicable)
You will be responsible for paying shipping costs for returning your item. Shipping costs are non refundable. To receive an exchange or refund please contact us first for a return authorization. We are not responsible for items shipped to us without a return authorization and your item(s) will not be refunded.
To return your product, you should first contact us for a return authorization. Once authorized, mail your item(s) to the following address and be careful NOT to say “Jewelers” for security purposes:
205 Main Street
Annapolis Maryland 21401
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.